Shipping Policy
Canada
ORDER
Under $75
$75+
RATE
$15.00
FREE SHIPPING
CARRIER
Canada Post
Canada Post
ESTIMATED DELIVERY TIME
1-2 days average
1-2 days average
United states
ORDER
Under $100
$100+
EXPRESS
RATE
$20.00
(available October-April)
FREE SHIPPING
(available October-April)
$45.00
CARRIER
USPS Standard
USPS Standard
USPS Express
ESTIMATED DELIVERY TIME
4-6 business days
4-6 business days
2 days average
Due to the fragile nature of many of our products, we strive to avoid extreme hot or cold temperatures. For this reason we ship within Canada Monday-Thursday from October – April and Monday-Wednesday from May-September.
We ship to the United States Monday-Wednesday year round. From May-September all parcels are delivered by Express shipping and Free shipping is suspended.
When hot weather is expected we include ice packs and heat resistant packing materials.
Sorry, we do not ship to PO boxes.
US CLIENTS – Please be aware that delays may be imposed by your country’s customs clearance. Suite 88 Chocolatier is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
If a package is lost during shipping, Suite 88 Chocolatier will resend the order at no expense to the customer. A package is considered lost after it has been in the postal system for 15 days.
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
For health reasons, we cannot accept returns on our products.
If for any reason you are dissatisfied with our product, we encourage you to contact us at info@suite88.com and we will do our best to assist you.